Service System

• service mode--“356”mode
  ①、Three items of service rules: close service, professional technology, fast response
  
  ②、Six items of service contents
  2.1 Set up 24 hours hot line（consultation,, phone instructor）
  2.2 Online service
  2.3 Hardware problems maintenance
  2.4 Free training for professional technology
  2.5 Consumer return visit
  2.6 Hardware update payable
  
  ③、 five- star service system
  3.1 five-Star servers
  3.2 five-star service missionary (engineers and technicians)
  We divide the service technicians and service engineers into four grades according to their technic level and service quality, also train and assess them in a certain time each year.
  3.3 five requirements for service working
  Profession, flow, standardization, form, data;
  3.4 five non- miss
  Non-miss return visit each client
  Non-miss record the feedback questions of each client
  Non-miss settlement to the feedback questions of each client
  Non-miss the settled results of each complicated question
  Non-miss feedback each question and result to development and research department, production and sales department
  
  
• T model service
  ①、T model service includes Longitudinal and Transverse services
  1.1 T model service: to meet clients’ expectations and needs through Longitudinal and Transverse services. we provide long term multi and three-dimensional services with humanities through full orientation services, so as to satisfy our customer, create a permanent and honest business relationship with the customers, make customers feel as a real member of our enterprise.
  1.2 Longitudinal services: It’s a service going through enquiry before sales, guiding our customer, maintenance, repairing, update after sales.
  1.3 Transverse services: it’s a service to research customer’s requirements, provide the customer with purchasing convenience. It’s a service with the purpose of develop new customers.
  
  ② The content of the T service:
  2.1 Transverse services consultation:
  Target customer consultation: investigate and consult the demands of the target customer.
  Good sales promotion network: show respect to the customer, provide passional and circumspect services, supply with a better purchasing convenience.
  Various favourable services: timely maintenance, extending warranty, indoor repairing services, update in time, strict quality control system.
  Advertising and propagandize: take action to advertise for our product and services, but not allowed to exaggerating.
  Sales promotion: exhibition, booking conferences, estimation meeting.
  2.2 Longitudinal services including:
  Before sales service: introduce the functions of the products and analyze the advantage of the product compared with the similar product to the customer.
  Selling services: guiding the customer to purchase the most fit products.
  
  
• After-sales service
  1. products installation height
  2. products periodical maintenance
  3. products conk out examination and repair
  4. technique consultation or training
  5. client’s difficulty reply (hot line or online service)
  6. Products update service